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Following your gut, following the data

The Wall Street Journal highlighted a disagreement between data and business at Netflix. Ultimately, the business side “won.” However, maybe that’s the wrong framing. Roger Peng describes the differences between analysis and the full truth: There’s no evidence in the reporting that the content team didn’t believe the data or the analysis. It’s just that their fear of damaging a relationship with an actor overruled whatever desire they might have...

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